odoo vs sugar crm

Odoo Vs
SugarCRM

Large, small or medium, a business needs a perfect CRM solution to fix all customer related complexities faced by its sales team. Odoo and SugarCRM are two dominant CRM providers in the market. Sugar CRM uses proprietary codes whereas Odoo is open source software.

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odoo vs sugar crm

Why is Odoo better than SugarCRM

An Open Source Software, Odoo is available in community as well as commercial versions. SugarCRM on the contrary offers only commercial versions now. Odoo is a better choice over SugarCRM when comparing the price. Odoo also offers seamless integration with Odoo apps and third party apps. Lack of open source version limits the customization and integration features of Sugar CRM. Sales, subscription, real-time chat, invoicing and other features give Odoo a head over SugarCRM.

As marketing is all about lead generation and nurturing, Odoo out wins SugarCRM with its features for events, survey and blog use for leads nurturing. Analyse multiple features of CRM solutions available in the market before choosing the right CRM for your business. A detailed feature and efficiency analysis of Odoo and SugarCRM given below will surely give you an insight.

Odoo vs Sugar CRM

SugarCRM

A web-based CRM solution, Sugar CRM initially used only open-source support and hence Community edition was the highlight of Sugar CRM in the initial days. But they stopped upgrading community editions after the release of Version 7. Sugar CRM now comes mostly in two editions- Enterprise and Professional.

Sugar Enterprise is designed aiming the customers who prefer on-premise deployment. With flexibility in customization and control over technology stack as the highlights Sugar enterprise is suitable for large enterprises. Sugar Professional, on the other hand offers CRM solution for Small business with options for seamless upgrading. We are using the Enterprise edition of SugarCRM for this comparison.

odoo vs sugar crm
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19,000

companies

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30

countries

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12,000

usergroup members

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25

languages

odoo vs sap

Odoo Enterprise

Odoo, an open source platform for business management, comes in two editions- Odoo Community and Odoo Enterprise. Odoo enhance and upgrade community and enterprise editions simultaneously. During every version release Odoo transfer some features of Odoo Enterprise to Odoo Community.

Odoo Enterprise Edition is available in three versions, Odoo Sh, Odoo Online and Odoo on premise. Odoo Sh. is a cloud based platform designed for end users. It is designed to suit the needs of the small businesses.

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5

million users

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countries

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2550

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28500+

apps in odoo apps

CRM features

Odoo
Enterprise
Sugar CRM
Leads Management
Leads Management check check
Leads Scoring check check
Deduplication check check
Sales Quotations check times
Leads Acquisition
Emails Integration check check
Contact Forms check check
Website Call-To-Action check times
Mass Import check check
Sales Pipeline
Manage opportunities check check
Pipeline Managemen check times
Filter Pipeline by Expected/ Closing Dates times check
Log Calls check check
Pre scripted/Automated Next Actions check times
Relationship management
Companies check check
Contacts check check
Photos in contact check times
Multiple Contacts per Company check check
Multiple Companies per Contact check times

Sales

Odoo
Enterprise
Sugar CRM
Quotations
Quotations check check
Pricelists check times
Quotation Templates check check
eSignature check times
Online Payment check times
Multiple unit of measure check times
Sales Order
Sales Orders check check
Invoicing check times
Customer Portal check times
Shipping method Integration (Cost+Tracking) check check
Subscription management check times

Marketing

Odoo
Enterprise
Sugar CRM
Leads Generation
Mass Mailing check check
Webs to Lead Capture check check
Lead Tracking check times
Leads Nurturing
Events check times
Surveys check times
blogs check times

Reporting

Odoo
Enterprise
Sugar CRM
Reports check check
Activity Analysis check check
Pipeline Analysis check check
Sales Analysis check check
Invoice Analysis check times
Sales Forecasts check check
Commissions check check
Recurring Business check times
Report Engine
Dynamic Graphs check check
Dynamic Pivot Table check times
Customizable Dashboard check check

Productivity & usability

Odoo
Enterprise
Sugar CRM
Productivity
VOIP Integration check check
Calendar Integration check check
Realtime Chat check times
Ability to Add Fields check check
Emails
Email Integration check check
Email Templates check check

Usability

Odoo
Enterprise
Suga r CRM
Full Web Interface check check
Mobile App check check
Multi-language check check
Android Offline Appe check check
iPhone Offline Appe check times
Interfaces
API check check
Apps Store check check
whatsapp
location
Calicut

Cybrosys Technologies Pvt. Ltd.
Neospace, Kinfra Techno Park
Kakkancherry, Calicut
Kerala, India - 673635

location
London

Cybrosys Limited
Alpha House,
100 Borough High Street, London,
SE1 1LB, United Kingdom

location
Kochi

Cybrosys Technologies Pvt. Ltd.
1st Floor, Thapasya Building,
Infopark, Kakkanad,
Kochi, India - 682030.

location
Bangalore

Cybrosys Techno Solutions
The Estate, 8th Floor,
Dickenson Road,
Bangalore, India - 560042

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