Odoo Support That Keeps Your Business Running

Odoo functional and technical support, bug fixing, and guided assistance from Cybrosys' expert consultants whenever your business needs it.

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Odoo ERP Support Packages

Choose the Odoo support pack that fits how often you need us. Every pack includes 24/7 Odoo support, custom module coverage, and both functional and technical support across Enterprise and Community editions.

Package 1

^$499

/Month

15 Incidents
24x7 Support
Custom Module Included
Development Included
Functional & Technical Support
Enterprise & Community
1 Hour Maximum Incident Time
Zoom, Skype & Whatsapp

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POPULAR

Package 2

^$2,249

6 Months

90 Incidents
24x7 Support
Custom Module Included
Development Included
Functional & Technical Support
Enterprise & Community
1 Hour Maximum Incident Time
Zoom, Skype & Whatsapp

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Package 3

^$3,999

1 Year

180 Incidents
24x7 Support
Custom Module Included
Development Included
Functional & Technical Support
Enterprise & Community
1 Hour Maximum Incident Time
Zoom, Skype & Whatsapp

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Terms and Conditions

Incident Time Allocation

The chances of consuming more than one incident in the case of supporting modules as we may require more time studying its functionality. Therefore, the chances of consuming more incidences will be high.

The standardized time allocation for an incident is one hour and if it exceeds the time range each additional hour will be considered as an incident.

About Cybrosys Support Plans

Cybrosys Technologies offer multiple support plans for businesses who need a robust, foolproof, and reliable ERP system for their business efficiency and productivity. Cybrosys Support Plans offer highly responsive technical support, implementations, post-installation support, and more. Our flexible support plans are intelligently crafted so that you pay only for the services you need and the time we spend addressing your ERP issues.

Support Mediums

Cybrosys provides remote Odoo support via text, telephone or screen sharing within the agreed response times. The support mediums include:

Email
Telephone
Skype
TeamViewer
Zoom
AnyDesk
Google Hangouts

Support Period & Coverage

Cybrosys support period starts soon after the successful payment from the customer. The work commences from the date the payment is received.

Cybrosys Odoo support services are applicable for all versions of Odoo. Support includes:

Odoo functional assistance
Odoo technical guidance
Bug fixing

Documentation & Connectivity

To enable Cybrosys to respond to certain Odoo issues, customers may be required to provide a test case and sufficient documentation to reproduce the problem.

Customers are responsible for maintaining a stable internet or telecommunication connection to receive remote support services.

Odoo ERP Support & Maintenance

Odoo ERP support services and maintenance are an integral part of what Cybrosys delivers. Our team of functional consultants and technical support engineers covers the full range of problems you bring to us. We help you identify the different technical issues you face in your company and guide you to a proper solution.

Our experienced and technically qualified team handles Odoo bug fixing, troubleshooting, custom code maintenance, server maintenance, documentation and guided assistance across every Odoo version we support.

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Odoo AMC Service

An Odoo maintenance contract, often called an Odoo AMC, gives you the constant support an ERP needs from an official Odoo Partner rather than from the community forum, so your issues are rectified and rightful assistance is provided at the times you need it.

Cybrosys is one of the Odoo official partners and is the best among them, providing Odoo related services for more than 18+ years grown from a small company to over 350+ employees.

Dedicated team of expert professionals and developers
Best in class Odoo developers and consultants for issue resolution
24/7 customer support from experienced Odoo developers
Customized Odoo AMC packages for your organization
Regular notification about the contract's expiry date

Odoo ERP Support FAQ

What is an Odoo maintenance contract or AMC? +

An Odoo maintenance contract, also called an Odoo AMC, is an ongoing agreement that covers your Odoo ERP support after go-live. Most Odoo partners will not provide one. Cybrosys does, on demand, and allocates a dedicated Odoo support team to your account. That team handles Odoo bug fixing, troubleshooting, custom code maintenance, server maintenance and performance tuning. We resolve the functional and technical issues that come up in day-to-day use, answer your queries on the software, keep your customisations working across upgrades, and make sure Odoo keeps running efficiently as your company grows.

Why do you need Odoo ERP Support? +

Enterprise and resource planning software such as Odoo is a business management solution that requires the constant support of the implementation partners or the service providers. This is because while using ERPs, if you do not follow the best procedures defined, the functioning may end up with an error. In addition, there are chances of unpredictable errors which cannot be rectified without the expertise of the service providers. Odoo ERP support is provided by Cybrosys Technologies which is described as packages and can be availed based on your requirement. Currently, we offer 3 types of support packages, described based on the incidences at which our support is required.

Why is Cybrosys the best Odoo support partner? +

Odoo support operations are provided by almost all the partners of Odoo available all across the world. However, Cybrosys Technology, the leading Odoo official partner, stands out in providing Odoo Customer Support. This is because firstly, we have defined a variety of support packages for you to choose from. Moreover, their packages are described based on the support incidence that occurs in Odoo. Furthermore, we offer 24-hour support throughout the week through various online communication mediums. The packages also include bug fixing services as per the requirements.

How does Cybrosys offer Odoo support plans? +

Cybrosys offers a variety of Odoo Customer Support plans for you to choose from depending on your needs. Moreover, you can contact us with custom requirements on Odoo. We mainly have three types of Odoo support plans for you to choose from, offered throughout the year. Moreover, the plans are differentiated based on the number of incidences included in each plan. In addition, the prices on these plans are cost-effective and lower than most of our competitors offering similar services. You can have a look at our Odoo support plans and contact us if there are any queries regarding them.

How much does an Odoo support pack cost? +

The Odoo support packages are provided by almost all Odoo service providers. Cybrosys Technologies offers a variety of Odoo customer support packages for you to choose from. The packages can be availed from our Odoo ERP support page available on our website. Furthermore, if you need any information regarding it and have confusion regarding choosing the right package for you, you can always contact us and we will be there to assist you. These packages are defined based on our intervention requirement times and the functioning of Odoo in your establishment.