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By: Saritha

POS Claim in Odoo

Functional Pos

For growth of any organization, it is very important to have a good relationship with the customer. We should keep a good connection with a customer after sale also. As incredible as it may seem, the Odoo POS doesn't have native support for a customer claims, even on Odoo 10. This module aims to solve customers’ problems by providing Claims option in POS Interface.

It mainly contains the following features: -Easily create claims from POS interface. -Automatic Ticket generation for each claims -Automatic stage changes for assignment of claims. - Email Notification to the customer about the progress of claim request. - Calendar view to view all follow-ups.

Easily create claims from POS interface in Odoo


Here, we can select order number from list of order, Customer and customer email (To this email address, claim notification is send), product and product description (This is to fetch details of the claims, i.e. about fault that he/she faced in product) etc from Pos interface in a single click. There may be cases like we need to create customer because, in Pos, it is not necessary to save customer detail to have a sale. In such cases, we can create customer from above form. On clicking on confirm button, an email notification is sent to customer email address and new claim ticket is created on the backend in Odoo.


We can assign this claim ticket to any salesperson working in the organization. On assigning, the state of claim automatically changes to assigned state. We have also opted to send an email notification to the customer about the progress of claims request. The customer can also send feedback about claim too.


Calendar view

Pos claim module has follow-up option and it is very important to remember dates of each action that has to be done. For this, we have calendar view. Using this, we can view all tasks that have to be done. This helps to take necessary action on time.


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