Surveys are useful for conducting market research, getting input from customers, and enhancing a company's decision-making procedures. Businesses can easily create, distribute, and analyze surveys with Odoo 18's Survey module. However, the Community and Enterprise editions of this module have different functionality. Users can create and administer surveys with any edition; however, the Enterprise edition is more suitable for companies with more complicated requirements due to its increased flexibility, wider app integration, and superior support.
1. Integration with email, HR, CRM, and eLearning:
Odoo 18 Enterprise Survey is effectively linked with the main business process-related apps, enabling both data collection and automation. Email marketing, where you can use unique templates to send surveys automatically. Surveys can be linked to leads or chances in CRM and are used to gather structured feedback following meetings, demos, or even sales. This information can be useful for sales analysis. You could perform exit surveys, integrating comments and employee evaluations, and attach the results straight to personnel records if you integrated it with HR. Surveys are used as certification tests or quizzes in the e-learning module to automatically evaluate and provide course completion status. Such an integration will pave the way for smart workflows and make Odoo 18 Enterprise a really strong engagement, feedback, and engagement.
2. Advanced analytics & reporting:
Advanced reporting and analytics are another benefit of the Enterprise edition. With its interactive dashboards, real-time insights, and sophisticated filtering options, the Enterprise edition enables organizations to analyze survey results in greater detail, identify trends, and make data-driven decisions, while the Community edition only offers basic response data aggregation. For instance, marketing teams may evaluate consumer happiness over time, and HR staff could track patterns in employee engagement.
The Survey module in Odoo 18 Enterprise and Community editions has a scoring system that allows one to assign points to the responses and automatically computes a score for any given respondent. This is very essential for creating quizzes, certification examinations, recruitment assessments, or any area in which performance needs to be evaluated. The score can therefore be adjusted for any answer within the results. Odoo can easily add the result to the total score and immediately display whether passed or not.
Automated Survey Invitation can be done in both Odoo 18 Community and Enterprise editions. Enterprise edition provides automatic survey invitations through integration with other modules such as Email marketing, CRM, HR, eLearning, and Marketing Automation. This includes sending automated email campaigns with survey links and monitoring opening and response rates. For example, you can send a survey automatically once a sale is closed, a job interview is completed, or an online course is finished. Workflows can also be configured to send out surveys by email on predetermined days or occasions, which makes data collecting even easier and hands-free. However, in the Community edition, you can send invitations manually or semi-automatically. It supports collecting structured feedback efficiently, especially when paired with external tools or simple workflows.
Both Community and Enterprise editions of Odoo 18 have the ability to build certificates and quizzes in the Survey module. This tool allows you to design surveys that have a limited time, defined pass/fail limits, and points for each response. After that, the responders can immediately see their scores and pass/fail results in eLearning, where a survey can serve as a final exam to certify students upon completion of a course. Attempts can also be limited so that the person has only one or few possible chances..
Both Odoo 18’s Community and Enterprise Survey module’s conditional display is strong and enables the development of dynamic, customized questionnaires. This implies that, depending on responses, a survey might be guided in several directions. For example, if the user answered “No” to the question “Are you satisfied with our service? ”, conditional logic could trigger a follow-up question: “Please explain why.” Depending on user input, you can use this logic to show or hide questions, skip questions that aren’t relevant, or reroute people to particular parts. It’s helpful in certification tests, employee assessments, and customer satisfaction surveys, where not every question is not applicable to every individual. In Enterprise, conditional logic leads to more focused data collecting, in addition to a better user experience.
Organizations can design and distribute surveys using the very simple yet useful survey tool provided by the Odoo 18 Community edition. The user can create multiple responses to a variety of question types, including matrix-based, multiple-choice, text input, and numerical scale inquiries. These combinations make it easier to get client feedback, maintain information about employee engagement, and undertake market research, among other data collection approaches.
In the Community edition, surveys are rather simple to access. Users can send URLs or emails with links to the survey. The survey can also be completed using an intuitive interactive interface, and the answers are automatically entered into the Odoo database. This implies that data may be accessed and examined relatively efficiently without requiring manual entry into the database.
Some very basic data visualization features are included in the Community edition's reporting and analytics. Users can review the survey's aggregated results and choose to export the data in Excel or CSV formats for further analysis by outside parties. Businesses that require deep insight may have to rely on additional data analysis tools, including Excel or third-party BI software, as this edition has rather limited sophisticated data filtering and dynamic reporting capabilities.
In conclusion, Odoo will provide Enterprise subscribers with regular feature updates and dedicated support, guaranteeing the system's stability and security. Last but not least, cost is a crucial consideration. Since the Community edition is open-source and free, even businesses with limited resources can use it. However, Enterprise charges a membership price and provides professional assistance, automation tools, and improved built-in functionalities. Since Community is for the most basic use cases and Enterprise is for businesses that need automation, depth, and efficiency for scaling, each business organization must decide which difference best meets its needs.
If you require comparatively simple surveys and extremely basic reporting options without any analytics, automation, or sophisticated integrations, the Community edition might be your best choice. Nonetheless, if a company is most eager to create complex reporting systems, automate its processes, have more robust app integrations, and provide committed support, it will choose Enterprise. To improve your organization's decision-making viewpoint, pick the one that best satisfies its budget, long-term functional vision, and survey requirements.
To read more about What are the Differences Between Community & Enterprise in Odoo 18 Members, refer to our blog What are the Differences Between Community & Enterprise in Odoo 18 Members.