A credit note, or credit memo, is a document issued to a customer that notifies
them that they have been credited a certain amount. - There are several reasons
that can lead to a credit note, such as: - a mistake in the invoice - a return of
the goods, or a rejection of the services - the goods delivered are damaged You
can create a credit note from scratch by going to Accounting ‣ Customers ‣ Credit
Notes, and by clicking on Create. Filling the Credit Note’s form works the same
way as the Invoice’s form. However, most of the time, credit notes are generated
directly from the invoices they are related to. To do so, open the Customer Invoice,
and click on Add Credit Note.