Enable Dark Mode!
By: Treesa

Odoo Help Desk

Functional Odoo 10


Before that, Odoo (formerly known as OpenERP and before tiny ERP) is an enterprise resource management system. Odoo is an all-in-one business software capable of covering all business needs, including CRM, Website/e-commerce, billing, accounting, manufacturing, warehouse- and project management, and inventory. Odoo has launched its new version 10 with its new features. Odoo 10 is a software suite where you will find “All Application under One Roof”.

Odoo 10 Community Vs Enterprise Edition

Odoo 10 Enterprise version has some exclusive new modules to name a few are ‘Helpdesk ’, ‘Odoo studio’, ‘PLM’, ‘Quality Management’ and so on. Through this blog, we will cover some details about one of the enterprise modules -Odoo Help Desk.

Odoo Help Desk

This is a new module introduced with the release of Odoo 10. This module is basically for providing customers support and address the typical issues and queries they have. The Odoo Help Desk Module generates tickets by emails, or from a website form or any third-party application and these tickets can be assigned manually or randomly between the team members. The module also allows you to assign priority to tickets. It consists of the following features:-

It is a ticket management application.

Process tickets through different stages to solve them.

Add priorities, types, descriptions, and tags to define your tickets.

Make an in-depth analysis of your tickets through a pivot view in the reports menu.

- The modules allow you to link your company help desk to a public FAQ/Forum or any site which is a knowledge base with relevant presentations or videos or blogs.

Helpdesk adds SLA (Service Level Agreements) contracts and rules.

The module also lets you set the service level agreements for individual tickets that raised.

Last, Odoo 10 Help Desk also automates Customer satisfaction survey


Submit Queries Directly from the website


Form from a website to register your Queries


All information from the website is stored at Backend. Details of the ticket are fetched from the website


All Ticket information can be categorized based on priority and SLA.


Manage your  Tickets:


You can also have look Odoo 13 Helpdesk Management

If you need any assistance in odoo, we are online, please chat with us.


employment law lawyers

Good article. I will be dealing with some of these issues as well..




love spell

What's up,I check your new stuff named "Odoo Help Desk" daily.Your story-telling style is witty, keep up the good work! And you can look our website about love spell.




masters education

Hi! Do you use Twitter? I'd like to follow you if that would be okay. I'm definitely enjoying your blog and look forward to new posts.




education tips

When I initially left a comment I seem to have clicked on the -Notify me when new comments are added- checkbox and from now on whenever a comment is added I recieve four emails with the exact same comment. Is there a means you are able to remove me from that service? Thank you!




Leave a comment




Cybrosys Technologies Pvt. Ltd.
Neospace, Kinfra Techno Park
Kakkancherry, Calicut
Kerala, India - 673635



Cybrosys Technologies Pvt. Ltd.
1st Floor, Thapasya Building,
Infopark, Kakkanad,
Kochi, India - 682030.



Cybrosys Techno Solutions
The Estate, 8th Floor,
Dickenson Road,
Bangalore, India - 560042

Send Us A Message