By: Treesa

Odoo Help Desk


e that, Odoo (formerly known as OpenERP and beforTiny ERP) is an enterprise resource management system. Odoo is an all-in-one business software capable of covering all business need, including CRM, Website/e-commerce, billing, accounting, manufacturing, warehouse- and project management, and inventory. Odoo has launched its new version 10 with its new features. Odoo 10 is a software suite where you will find “All Application under One Roof”.

Odoo 10 Community Vs Enterprise Edition

Odoo 10 Enterprise version has some exclusive new modules to name a few are ‘Helpdesk ’, ‘Odoo studio’, ‘PLM’, ‘Quality Management’ and so on . Through this blog we will cover some details about one of the enterprise module -Odoo Help Desk.

Odoo Help Desk

This is a new module introduced with the release of Odoo 10.This module is basically for providing customers support and address the typical issues and queries they have. The Odoo Help Desk Module generates tickets by emails, or from a website form or any third party application and these tickets can be assigned manually or randomly between the team members .The module also allows you to assign priority to tickets. It consists of following features:-

It is a ticket management application.

Process tickets through different stages to solve them.

Add priorities, types, description and tags to define your tickets.

Make an in-depth analysis of your tickets through pivot view in reports menu.

- The modules allows you to link your company help desk to a public FAQ/Forum or any site which is a knowledge base with relevant presentations or videos or blogs.

Help desk adds SLA (Service Level Agreements) contracts and rules.

The module also lets you set the service level agreements for individual tickets that raised.

Last , Odoo 10 Help Desk also automates Customer satisfaction survey

Submit Queries Directly from website


Form from website to register your Queries


All information from the website is stored at Backend. Details of the ticket is fetched from the website


All Ticket information can be categorized based on priority and SLA.


Manage your  Tickets:


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