Before that, Odoo (formerly known as OpenERP and before tiny ERP) is an enterprise resource management system. Odoo is an all-in-one business software capable of covering all business needs, including CRM, Website/e-commerce, billing, accounting, manufacturing, warehouse- and project management, and inventory. Odoo has launched its new version 10 with its new features. Odoo 10 is a software suite where you will find “All Application under One Roof”.
Odoo 10 Community Vs Enterprise Edition
Odoo 10 Enterprise version has some exclusive new modules to name a few are ‘Helpdesk ’, ‘Odoo studio’, ‘PLM’, ‘Quality Management’ and so on. Through this blog, we will cover some details about one of the enterprise modules -Odoo Help Desk.
Odoo Help Desk
This is a new module introduced with the release of Odoo 10. This module is basically for providing customers support and address the typical issues and queries they have. The Odoo Help Desk Module generates tickets by emails, or from a website form or any third-party application and these tickets can be assigned manually or randomly between the team members. The module also allows you to assign priority to tickets. It consists of the following features:-
- It is a ticket management application.
- Process tickets through different stages to solve them.
- Add priorities, types, descriptions, and tags to define your tickets.
- Make an in-depth analysis of your tickets through a pivot view in the reports menu.
- The modules allow you to link your company help desk to a public FAQ/Forum or any site which is a knowledge base with relevant presentations or videos or blogs.
- Helpdesk adds SLA (Service Level Agreements) contracts and rules.
- The module also lets you set the service level agreements for individual tickets that raised.
- Last, Odoo 10 Help Desk also automates Customer satisfaction survey
Submit Queries Directly from the website
Form from a website to register your Queries
All information from the website is stored at Backend. Details of the ticket are fetched from the website
All Ticket information can be categorized based on priority and SLA.
Manage your Tickets:
You can also have look Odoo 13 Helpdesk Management