ODOO FAQ

How can the website language be changed in Odoo 13? Firstly you have to add languages from the website settings and save changes so that all those.
How promo codes and promotion programs can be used in odoo 13 website sales?
Firstly enable the coupons & promotions from website settings and create coupons and promotion programs that need to be added in website sales. Then enable ‘Promo Code’ from the customize menu of the payment page. So while making payment you will have the option ’I have a promo code’, There you can enter the code and use the promotion programs.
How feedback can be added along with a sale in odoo 13 website app? On enabling ‘Extra step option’ from the customize menu of the payment page. This will give a stage to add reference and feedback from the customer.
How can we add shipping addresses by the customer in odoo 13 website app? By enabling ‘shipping address’ from settings, you can add a delivery address.
How is the discount price and actual price made visible for website users in odoo 13? When we creating pricelist for products, under the configuration tab of pricelist we have a discount policy. Choose discount policy as ‘Show public price & discount to the customer’. So when a user chooses the pricelist, the discount and actual price are made visible to website users.
Can we trace the viewed products in odoo 13 website app?
By enabling the feature of recently viewed products from the customize menu, the viewed products will be traced out and displayed on the product page itself.
How can we set a ‘buy now’ option from the product page in odoo 13 website? You can enable ‘buy now button’ from the customize menu of the product. So buy now option will appear in the product page.
How can the products be sorted and listed in odoo 13 website app?
Enable ‘show sort by’ from the customize menu. So a ‘sort by’ button will be available on the website. This will help to sort the products based on price and name in ascending or descending order.
How can we list products in a website based on product category in odoo 13?
Enable the ‘eCommerce category’ from the customize menu. This will help you to list products based on product category by displaying the categories.
How abandoned carts can be managed in odoo 13 website app? From the website settings, you can set the time limit for the cart that will be abandoned after the time limit. All such abandoned orders can be seen under Orders > Abandoned Carts. Either that cart can be canceled or we can send recovery mail to the buyer and let them remind them about the products in the cart.
How do we compare products in odoo 13 website app? Using the customize menu in the website shop, you can enable the feature ‘compare list’. So a comparison tool will appear along the product. On clicking the comparison tool it will compare the chosen products with attributes and their values, prices etc, which helps the buyers to choose the right product for their requirement.
How can products be added to wishlist in odoo 13 website app? Using the customize menu in the website shop, you can enable the feature wishlist. So wishlist will appear along the product. On clicking the wishlist of each product, the corresponding product can be added to the wishlist.
How Can Product Availability Be Managed in Odoo 13 Website?
Product availability can be set in the e-commerce tab of the product form. It will show the inventory availability status on the web. The product availability can be :
1. Sell regardless of inventory
2. Show inventory on website and prevent sales if not enough stock
3. Show inventory below a threshold and prevent sales if not enough stock
4. Show product-specific notifications
How can the website language be changed in Odoo 13? Firstly you have to add languages from the website settings and save changes, so that all those languages will be supported. Now go to the website, at the bottom of the page you can choose the language. Also you can add language using the ‘Add a language’ option.
The customers must be shown what all products are available in the eShop. How should we make it possible? The availability of our products must be shown on our website so that the available products will be shown to the customers. for that, under product detail go to the sales tab and click the option availability also, we can set in such a way that an alert is shown for the unavailable products.
How to display several images per product? Odoo website displays the default picture of our product. But if we want to add a different angle of our product we can also do it by carrousel.
To what extent the website we created in Odoo is flexible? Odoo website is so flexible that you can customize your website as we wanted. In the Odoo website, we have customized the menu. with that we can edit it. for more details read the blog: How to Customize Odoo 12 Website Home Page.
It will be easy to find products in eShop if we give categories for products. How do we set product categories in Odoo eCommerce and website? It will be easy to find products if we give their categories. we can set different categories for products in e-commerce. Under the e-commerce category clicking on the create button, we can create categories. We also can edit and add the category for products, also if we want we can delete categories.
To make our website more userfriendly we wanted to make it available in all languages. how is it possible? With odoo we can create a super cool website and also we are able to translate it into different languages as we wish. we can do it manually as well as automatically by using the gengo app. for further details read the blog: odoo 12 website builder.
How to apply domain name to Odoo instance? It is not that complicated to apply domain name to our Odoo instance. We have already discussed the thing in the above questions. For better understanding regarding the application of domain name read the blog: Odoo 12 Website Builder.
What are the shipping methods in e-commerce? In odoo e-commerce and website, we have different shipping methods. But nothing is set for default. For more details read the Odoo blog: odoo eCommerce
How do the promotion and coupon work in e-commerce? In Odoo eCommerce we can efficiently manage the promotion and coupon. For more details read the Odoo book: odoo eCommerce
How to use own domain name? With odoo we are able to keep our own domain name. for more details regarding the website domain and how is it customized read the blog: odoo 12 website builder
How does SEO integration work? The relevancy of our website content can be checked through the SEO tools of Odoo which are combined with Google. For more details read the Blog: odoo eCommerce
How customers can access their customer account? With odoo its easy for a customer to access his or her account. When a customer is logged in he can access his or her account by clicking on my account.
How can we make payment for orders by using payment acquirers? After having done the payment only Odoo confirms the order. And the delivery is triggered then and you can invoice the ordered quantity and at any time we can check the transaction from the order.
How do we manage special prices for specific customers and products in e-commerce and website? Odoo website can handle specific prices with the help of pricelists. for that go to website take products and from there pricelists and create pricelist as you needed. we can make one pricelist available only on one website.
How shall we customize the menu and appearance of our website? Odoo website is so flexible that you can customize your website as we wanted. In the Odoo website, we have customized the menu with that we can edit it. With the customize feature of Odoo website we are able to customize the customer experience. for more details read the blog: How to Customize Odoo 12 Website Home Page 
How do a customer make payments when he is given the bank account details? The method of transferring payments through the bank is also known as a wire transfer. wire transfer is a method of transfer. here we provide the customer with the bank details and they can pay on their own.
How to build your page in Odoo website?
From the eCommerce dashboard, click on GO TO WEBSITE option. Upon clicking, you will be navigated to the Website page as shown in the below image.

In order to manage your page, click on the Edit button on the top right corner. It will give you a default page and tools for designing the page. All you need to do is just Drag and Drop the contents.

Click on any element to customize it.

Make use of different design tools to make your website more attractive and inviting. However, don’t forget to save the changes- the current design, once you finish. Select a theme via simple drag and drop of structure blocks. You can select your theme based on the website's purpose. after selecting the theme you can create the home page. Once the theme is selected, you can start to build the homepage of your website.
Click SAVE to mark the changes.

In order to get the mobile view of your website, you can click on the mobile preview button which is placed on the top left side of the menu bar.
How can we make payment with authorize.net? Authorize.net is one of the most popular payment terminals in the world. its usage is availed only for ue customers. it can be linked with odoo too.
How to manage multi-language in the website? In odoo we can manage our website with international standards with its translation feature. With Odoo we can create a super cool website and also we are able to translate it into different languages as we wish. we can do it manually as well as automatically by using the Gengo app. For further details read the blog: Odoo eCommerce
How to configure the paypal account? Paypal is one of the most popular payment acquirers. there are no fees and so on for using it. just we need to create an account only. odoo supports paypal. Now let us see how paypal is configured and linked with odoo. for detailed knowledge read the blog: paypal configuration in odoo.
How is it posssible to start an online shop with odoo ecommerce and website? With eCommerce and website in odoo we are creating an efficient eShop in a full-fledged way. For more details regarding this read the blog: odoo eCommerce
How can we use some other payment acquirers? Odoo can redirect its customers to any payment acquirers but not able to track the transactions so we have to manually check it.
How to use credit cards for payments? On the repeating basis of services, bills are automatically prepared by odoo. thus we can set auto-debit of the customer credit card. this feature is avail only with ingenico and authorize.net.
Is it possible for customers to reuse credit cards? It is possible to save the card and reuse it for a loyal customer. Here a token is made for that customer and saved in Odoo. This feature is available only for Ingenico and Authorize.net.
In some cases, we do not collect payments directly rather through third-party software or apps also known as payment acquirers. How do we manage it? For collecting payments from customers through payment acquirers we need to redirect the customers to the payment platform which we are using and track the payment.
How to get correct tax rates in the United States using TaxCloud? First of all, we need to create an account in TaxCloud website. Register Odoo website in TaxCloud. Now enter locations in tax cloud and verify states of tax collections. Now in Odoo, Accounting-> Configuration->Settings> tick Taxcloud. Now enter tax cloud credentials and save it. This is the way you configure TaxCloud in Odoo.
How to Publish a page on all websites? Create a page and make it available only on one website. Then duplicate it and put it on other websites. whenever you create something in one website and wanted to publish in others too, just create the duplicate and publish. So that original is page is still be there in behind.
How do we know the taxes of products, locations that are exempted of tax and so on?Is there any special feature for that? Here we can use the feature of Tax Cloud. It is presently used in the US. Tax cloud is a cool feature of Odoo, here we can compute the sales tax for places of US, also we can track which products do not hold tax and which place have tax exemptions. It computes tax in real-time.
How to set prices inclusive of all taxes? Many countries, we have seen that price inclusive all taxes. In odoo also we can set it. For that activate the option Included in price from accounting taxes.
In some cases, we want to post something on a particular website and in some other case we need to post something in all the websites we use, how is it possible? If we create content from the front end and publish it will only be published in that website only whereas if we create something in the backend and do publishing it will be published in all the websites.
How to manage domain names? It is not that complicated to apply domain name to our Odoo instance. We have already discussed the thing in the above questions. For better understanding regarding the application of domain name read the blog: Odoo 12 Website Builder 
If we want to add more features to our website what shall we do? In odoo we can create a cool website. We can do its customization also. We also can configure it and add many features to it, like different languages, domain names, adding social links, customer portal mode and so on.
Considering customer and location how to do tax mapping? Tax mapping is a cool and amazing feature of the odoo to set separate taxes for different customers form different places as per the government policies and so on. in order to use this feature, we use the fiscal position. we have already discussed this in the accounting module. for more details read the blog: fiscal position in odoo v12.
In some cases we will have to manage different websites, how is it possible to manage multi-websites in Odoo? Odoo is so flexible that we can use multiple websites in Odoo. Its a cool and unique feature of Odoo. Each website in odoo works independently and we can manage independently. inorder to create a new website, website>configuration>settings click the create button and create a new website.
To increase sales and revenue for a particular period how shall we do promotion and so on the website? Creating and sharing promotional code is mainly done to enhance the revenue during a particular period increasing sales. For this purpose, we use pricelist management and promotional deals. for better understanding read the Odoo book: odoo eCommerce
In case we don't have variants for a particular product or we are planning to give no more variants for a particular product. how do we disable the variants? It is quite easy to archive or disable a product. You need to just click on an action button on any product page, it becomes an archive and if again click on the archive button it is active again. If you archive a product it will not be shown on the website.
How is the price mapped for my website visitors? For the mapping of price in Odoo e-commerce, we have the feature of pricelist. For more details of its working read the Odoo book: Odoo E-commerce
How do we manage different variants of products in the ecommerce and website? Odoo eCommerce is so amazing and userfriendly. you can publish the products into an ecommerce shop by clicking on the publish button on your product. you can also manage and create variants of your products. we have already discussed in the sales, purchase and inventory modules about the product variants. for more details read the blog: odoo ecommerce.
How to sell pricier alternative products on the website? Increase profit is the ultimate aim of every business. So we can also suggest the alternative as some expensive products so that the customers will spend more time on our website in search of alternative products. Never publish so many alternative products it will only confuse the customer.
If we have an eShop we need to add products to it. How we will add products in the Website?
On the website click New Page in the top-right corner.
Then click New Product and follow the blinking tips.
Here are the main elements of the Product page: Currency: sell products in different currencies, Variants and attributes: offer variation of the same product, Pricing, and discount: apply specific prices per variant, customer segment, discounts, etc. Stock: show product availability, Description: emphasis on main teasing features, Reassurance: anticipate your customer's questions and worries on practical details like shipping rates and policies, return and replacement policies, payment method, and security, general condition, etc. Comments and ratings: let your customers tell what they think of your products to engage the trust of new visitors, Content: publish key features, emotional content by using building blocks, Upsell: publish alternatives to maximize your revenue. Like this many elements can be made visible from the Customize menu.
How we can import products with categories and variants? With odoo it is quite easy to import products with its categories and variants. For the better understanding of this read the blog: Product Comparison Tool in Odoo eCommerce also read the odoo book: Odoo E-commerce 
What's there in the eCommerce dashboard?
In the eCommerce dashboard we have to add 
Company Data: Set your company's data for documents header/footer.
Payment Method: Configure your payment methods.
Taxes: Choose a default sales tax for your products.

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