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By: Pooja Raghunath

Odoo vs SugarCRM


In the current scenario, we can find stiff competition in the business world with the introduction of cutting edge and productive business tools. To uphold supremacy in this competitive world, every business needs the support of the best business software with a strong technical foundation and robust functionality. ERP software has become an essential support system to manage business operations in a much controlled and optimized way. ERP Software, particularly Customer Relationship Management Software is an essential part of any business. The CRM software offers comprehensive support to an organization for building the goodwill of the organization by efficiently managing the customers, the real asset of any company.

Make the right choice when it comes to CRM software for your company. It is sure to brighten the future of your business. It will offer you a set of dynamic and cost-effective ERP software which in turn will boost the efficiency of the business group to a large extent.

In Odoo we have highly structured software having a firm technical base along with depending functionality. Odoo is a complete package of ERP solution integrated with vital features that allows automation for all the core business functions. It is available in two editions: Odoo Community and Odoo Enterprise. Odoo community is open source and free of cost but with limited features. However, it provides the user with attractive facilities with which one can reap the benefits as per your business requirement.

With Odoo CRM we can easily keep track of our customer relations activities and maintain a good relationship with our customers. Below listed are some of the features of Odoo CRM

> Better user interface with a wide set of views like Kanban, list, dashboard, calendar, map, and cohort view. The view provides the user with a clear picture of the activities happening in an organization.

> Easily create the comprehensive contact detail with a few clicks

> Ability to create leads and to easily convert them to Opportunity. Odoo also helps to pass them through different user-defined stages.

> Ability to assign a particular salesperson and sales team to one's lead.

> Ability to archive and mark the leads as lost

> Convert website inquiry to leads.

> Ability to schedule activity and keep track of it

> Ability to set geo locations for partners.

> Ability to provide notes for any set of documents and also helps in analyzing customer history.

> Ability to filter out and group by your lead based on certain criteria like source, medium, campaign and so on.

> Dynamic reporting

User Interface of Odoo CRM


Opportunities - Kanban View


Opportunities - Form View

SugarCRM is a web-based CRM application available in open source and commercial versions. It maintains a quality relationship with its customers. SugarCRM is available in four editions Community, Professional, Enterprise, and Ultimate. SugarCRM includes functionality that manages the customer at the business level.   

User Interface of SugarCRM


Opportunities - Form View

Below listed are some of the major comparisons between Odoo vs SugarCRM


SugarCRM Odoo Online
Leads Management

Leads Management Yes Yes
Leads Scoring Yes Yes
Deduplication Yes Yes
Sales quotas No Yes
Leads Acquisition

Emails Integration Yes Yes
Contact Forms Yes Yes
Website Call-To-Action No Yes
Sales pipeline

In-Pipeline Management No Yes
Pipeline by Expected Closing Dates No Yes
Scripts / Automated Next Actions No Yes
Opportunities Management No Yes

Companies Yes Yes
Contacts Yes Yes
Photos in Contacts No Yes


SugarCRM Odoo Online

Quotations Yes Yes
Pricelists No Yes
Quotation Templates Yes Yes
eSignature No Yes
Online Payment No Yes
Inline negotiation No Yes
Multiple UoM No Yes
Sales order

Sales orders Yes Yes
Invoicing No Yes
Customer Portal No Yes
Subscriptions Management No Yes
Watch our Odoo vs SugarCRM Comparison for a detailed information

You can refer to our previous blogs for a detailed comparison of Odoo with other ERP Softwares in the Market

1. Odoo Vs ERPNext

2. Odoo Vs NetSuite

3. Odoo Vs Microsoft Dynamics

4. Odoo Vs SAP

5. Odoo Vs Tally

6. Odoo Vs Zoho CRM

If you need any assistance in odoo, we are online, please chat with us.


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