Live Chat - Odoo 15 Community Book

Canned Responses

Canned Responses can be defined as predefined responses for commonly asked queries. Such predefined responses will help you to save time and effort. Using this option, you can create a response in advance for some expected questions. In the Odoo Live Chat module, you will get the Canned Responses option under the Configuration menu as shown in the image below.

Odoo 15 Survey

You can see the already created Shortcuts and Substitutions on this window. Using the Create button, you can add such canned responses easily. The canned responses can be selected by adding the expression “:'' in the chat box.

Odoo 15 Survey

Now, let’s look at the Reporting feature available in the Odoo Live Chat module.



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