Live Chat - Odoo 15 Community Book


The Reporting menu available in the Odoo Live Chat includes various options to generate dynamic reports such as Session History, Session Statistics, Operator Analysis, and Customer Ratings.

Odoo 15 Survey

The Session History option in the Reporting menu will show the history of sessions created in this module. You will get the details of the Session Date, Attendees, Messages, and Rating from this window.

The Session Statistics window will display the reports of various activities recorded in the Live Chat module.

Odoo 15 Survey

You can change the measures of the graph using the Measures given in this window. This platform can be viewed in Pivot view also.

Odoo 15 Survey

The Operator Analysis window will show the reports of live chats based on the operators.

Odoo 15 Survey

You can use this platform to get reports of the number of sessions coordinated by these operators, the average duration of their sessions, and the count of chats. In graphical view, you can use Bar, Line, and Pie charts at your convenience.

The Customer Rating window will record the responses from the visitors about their interaction with the company representative in the live chat.

Odoo 15 Survey

By recording ratings from the visitors, you can analyze the interaction with customers and take necessary actions to improve the relationship with them.

The Odoo 15 Live Chat module is a dynamic platform that helps you to communicate with the customer directly. This can be useful to improve your customer service in an efficient way.



Cybrosys Technologies Pvt. Ltd.
Neospace, Kinfra Techno Park
Kakkancherry, Calicut
Kerala, India - 673635



Cybrosys Technologies Pvt. Ltd.
1st Floor, Thapasya Building,
Infopark, Kakkanad,
Kochi, India - 682030.



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The Estate, 8th Floor,
Dickenson Road,
Bangalore, India - 560042

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