The Live Chat module in Odoo 18 ERP is an innovative tool that facilitates direct communication between businesses and website visitors. Implementing a real-time communication channel, such as live chat, enhances engagement and strengthens relationships between the business and its customers.
Furthermore, the Odoo 18 Live Chat module serves as an effective tool for lead generation and business opportunities. By integrating this module, businesses can offer exceptional support and services to their customers, promptly addressing inquiries and concerns. A Live Chat widget, prominently displayed at the bottom of the webpage, allows instant interaction between website visitors and the business’s sales team or other relevant personnel.
To access the Live Chat module, you must first install it from the Odoo apps. Once installed, it will appear on the dashboard. Users can navigate to the module by selecting the Live Chat menu item.