Odoo 16 Community Book

Credit Notes

In case of error in the invoice or bill, product damage, return, or product cancellation, you can generate credit notes in Odoo. You can reverse a bill as well an invoice by generating credit notes. The invoice form view will show the Add Credit Note button once you complete the payment procedures. You can use this button to generate credit notes for customer invoice. You will get the same button in the vendor bill also.

In order to generate a credit note, click on the respective button given on the window. This will open a new pop-up window as shown in the screenshot below.

The Reason for the credit note can be specified in the given space. Set the Reversal Date, Use Specific Journal, and Refund Date in the respective fields. Now, click on the Reverse button which will reverse the customer invoice. Once you reverse the invoice, it will be automatically moved to the draft stage.

In Odoo, you will get a separate platform to manage the Credit Notes under the Customers menu. In the Vendors menu, you will get the Refunds option to manage the credit notes from vendor bills.

The list view of the customer credit notes will show the Number, Customer, Invoice Date, Due Date, Activities, Tax Excluded, Total, Total in Currency, Payment Status, and Status. You can use the New button to create a new credit note. This will lead you to the form view of customer invoices or vendor bills based on the menu you select. You can create a customer invoice or a vendor bill first and then use the Credit Note option from the respective windows.