Odoo Help Desk - Odoo 15 Enterprise Book


The reporting feature available in the Odoo Help Desk module will help you to generate reports about the operations done in the module. The Reporting menu contains Ticket Analysis, SLA Status Analysis, and Customer Rating options.

Ticket Analysis

The Ticket Analysis platform will show the reports about the tickets created and managed in the Help Desk module. You will get Pivot, Graphical, and Cohort views on this platform.

Odoo 15 Help Desk

The graphical view of the platform shows the report about the tickets based on the help desk team. You will also get the details about the status of each ticket on this report. Using the Measures given in the window, you can generate reports about the Count of tickets, Hours Open, Hours Spent, Hours to Assign, Hours to Close, and Rating.

Odoo 15 Help Desk

In the Pivot view, apart from the Measures given on the window, you can include the Team, Stage, Type, Priority, Status, Customer, Company, Creation Date, SLA Deadline, and Closing Date. It is also possible to add custom groups to the table.

SLA Status Analysis

You can easily analyze SLA status using the corresponding option from the Reporting menu. You will get reports about the number of SLA created, Days to Reach SLA, Open Time, SLA Status Failed, Ticket Failed, Time to Close, Time to First Assignment.

Odoo 15 Help Desk

Apart from the Pivot view, you will get a Graphical view also. It is possible to generate Pie, Bar, and Line Charts in the Graphical view of the report.

Customer Ratings

The Customer Rating window will record the ratings from various customers about your customer service.

Odoo 15 Help Desk

You can use Kanban, List, Pivot, and Graphical views to get details about the customer rating.



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