Odoo Live Chat - Odoo 15 Enterprise Book

Visitors

The Visitors tab available in the Odoo Live Chat module always keeps all the records of the visitors on your website. When you click on the Visitors tab, the system will display the Visitors window as shown below.

Odoo 15 Live Chat

This window can also be accessed from the Website module. The system allows you to view the window in Kanban, List, and Graph view format. The above image depicts the Kanban view. When you look at this window, you will see that the system will describe each website visitor's details. The details include Name of the visitor(if the visitor name is already saved in your system, otherwise it will display with number), time of the last action, number of visits, number of visited pages, number of leads or opportunities, and chats. In addition, the window also displays the SMS, CHAT, and EMAIL buttons for initiating corresponding communication.

Odoo 15 Live Chat

The Filters tab includes various default and customizable filter options. The default Filters available in the window are Last seven days, Unregistered, Leads, Contacts, Connected, Available, In Conversation, Push Notification On, Push Notification Off, and Archived. You can apply the required Filter option to filter the list. The Group By tab includes the default Group By options such as Country, Time zone, Language, Number of visits, Website, First Connection, and Last Connection. The Search and Favourite option also allow you to make the operations easier.

Odoo 15 Live Chat

Now you can click on the List view menu icon on the top right corner to view (highlighted on the above image) the Visitors window in a List format.

Odoo 15 Live Chat

Here you will get a list of all the website visitors along with their Name, Last Connection, Language, Number of Visits, Pages, Products, Number of Leads, and the Chat, Email, SMS icons for performing those actions.

Odoo 15 Live Chat

When you click on the Chat menu, you will get a pop-up chat widget, as displayed in the below image. using this chatbox, you can start a conversation.

Odoo 15 Live Chat

You can view the Show Member List , Open in Discuss, and Close chat window icons at the top of the pop-up chat window, as highlighted in the below image.

Odoo 15 Live Chat

When you click on the Show member list menu, you will depict all the members in the chat box along with the option for adding new members.

The Open in Discuss menu allows you to display the chat in the Discuss module.

Odoo 15 Live Chat

The Graph view representation of the Visitor's window is depicted below.

Odoo 15 Live Chat
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location

Calicut

Cybrosys Technologies Pvt. Ltd.
Neospace, Kinfra Techno Park
Kakkancherry, Calicut
Kerala, India - 673635

location

London

Cybrosys Limited
Alpha House,
100 Borough High Street, London,
SE1 1LB, United Kingdom

location

Kochi

Cybrosys Technologies Pvt. Ltd.
1st Floor, Thapasya Building,
Infopark, Kakkanad,
Kochi, India - 682030.

location

Bangalore

Cybrosys Techno Solutions
The Estate, 8th Floor,
Dickenson Road,
Bangalore, India - 560042

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